A help center that answers before customers ask
Organise answers into clear sections, let customers find them with instant search, and see what they searched for and couldn’t find.
Easy to navigate, easy to search
Customers come to a help center with a question. Get them to the answer quickly.
Sections as tabs
Split getting started, billing, troubleshooting and FAQs into spaces, published as tabs of one site.
Learn moreInstant search
Full-text search with ⌘K and highlighted matches, across every section.
On brand
Your logo, colors and domain, with light and dark modes built in.
Learn moreLearn what customers can’t find
Your next help article is already in your search logs.
Support and docs teams, one workflow
Support agents can suggest fixes, and docs owners review them before they go live.
Suggest changes
Anyone with editor access can open a change request, and reviewers approve it before it merges.
Learn moreRoles
Six roles from viewer to admin, so the right people can comment, review or publish.
AI Assistant
Answers for customers, written from your help center and linked to the source articles.
Learn moreFrequently asked questions
Can I split my help center into sections?
Yes. Each space becomes a tab of the published site, so getting started, billing and troubleshooting can each have their own navigation.
How do I know which articles are missing?
Insights list the searches that returned no results. Each one is a question your help center doesn’t answer yet.
Can customers tell us when an article isn’t helpful?
Yes. Every page asks “Was this helpful?” and stores the rating with an optional comment. You’ll find them in Insights.
Can support agents edit articles?
Give them the editor role. They can propose changes in a change request, and a reviewer approves the changes before they go live.
Does Docsheaf have an AI chatbot for customers?
Yes, on Pro and above. Turn on Ask AI and customers can ask questions on your help center and get answers from your articles, with links to them. Questions it couldn’t answer show up in Insights.
Accurate docs. Better answers.
Start writing for free, or talk to us about bringing your team and your existing docs.